Local and family owned with over 10 years of experience.
e. kandersoncontracting@outlook.com
p. 519.829.8339
FAQ - Frequently Asked Questions
ESTIMATES
Transparency is really important to us! That's why we offer free consults and estimates with no obligation. Consultations are booked for weekday evenings but we are always happy to make accommodations for our clients with busy schedules. Our estimates include all estimated taxes so that our clients have the most accurate idea of what a project will cost. With that being said supplier prices may fluctuate, sales may begin or end, and labour may be under or over estimated. For this reason our estimates do not act as a final invoice. Estimates are sent via email and will include information regarding our contract and deposit. We are always happy to discuss project details and answer any questions along the way.
DEPOSITS
Once an estimate is approved we request a non-refundable deposit to secure a project start date. This allows us to purchase material for the project and ensures a clients commitment while we set aside time out of our schedule for the duration of a project. Deposits account for material, service and or rental fees if applicable, and a percentage of our labour fees based on the length of a project. Deposit information and amounts are included when we send our estimates. Please note that we have 2 types of deposits which are listed below. Deposits will be 'Short Length Deposits' unless indicated otherwise.
Short Length Deposits
For projects that are estimated to be completed within 2 weeks time the deposit is valued at the total estimated cost of material and service or rental fees plus 50% of the projected labour unless otherwise stated. This deposit will be used to purchase material for the project and book any service or rental fees that may apply. Any remaining amounts will be applied to the final invoice.
Full Length Deposits and Payments
For projects that are estimated to exceed 2 weeks for completion the project is divided into phases with a customized deposit and payment process. The initial deposit is valued at 25% of the projected labour. For each phase of the project 50% of the estimated labour and total material cost are required to be paid prior to the start of that phase. Any leftover material funds from one phase will be applied to the next. Any remaining material and labour amounts will be applied to the final invoice. The purpose of this system is to ensure that there are funds available to purchase materials throughout the project, to allow us to maintain consistent income over a longer duration of time, and to make payments for full scale projects more manageable for our clients.
DISPOSAL AND CLEANUP
Labour for post project cleanup is included in our estimates so there is no surprise additional fee for clean up. We use DBL disposal services and Milner Group for disposal. Disposal fees can be included in the deposit but are typically applied to the final invoice. For projects that require larger quantities of disposal we arrange for a bin rental to be available on site. We are happy to accommodate the repurposing of materials whenever possible.
RECEIPTS AND RETURNS
All receipts for material, drafting services and rental fees are available for your reference and records and can be requested with your final invoice. Any left over material after a project is completed will be returned and our clients are reimbursed for those materials if possible. Any clearance, sale, or opened/used materials may not be eligible for return based on some store policies.
MATERIAL PURCHASES
Material purchases are made with funds from the deposit. In some cases we may request clients to meet us at a supplier to discuss and pick specific materials. Material costs may vary from the estimated amount due to supplier prices rising, store sales ending, or if a chosen material is sold out and we must purchase an alternative. Clients are always notified if additional material is required or if an alternative needs to be purchased. We will not make any large purchases or adjustments without client approval. We may pick up and deliver the material or if necessary we may arrange for delivery from the supplier. Any applicable delivery fees will appear on the final invoice. Please note that as a business we receive discounts on materials at some local suppliers. We take pride in offering those discounted prices without mark up to our clients.
INVOICES AND PAYMENT
All invoices are sent via email. A physical copy can be delivered upon request. Payment can be made in the form of cash, interac e-transfer, or cheque. We do not currently accept credit as a form of payment.
Final payment must be made within 2 days of receiving an invoice. Please note that if there are any questions or concerns regarding an invoice they must be communicated immediately. This ensures that any adjustments necessary can be completed and accommodated in a timely manner so as not to delay payment. If payment is not received within 2 days the amount owing may be sent to a third party for collection.
OUR CONTRACT
The purpose of our general contract is simply to acknowledge our responsibility to our clients and our clients responsibility to the project. Our contract includes the same information that is here on our FAQ page regarding our estimates, material purchases, disposal and cleanup, availability of receipts for your records, deposits, invoices, and payments. Once an estimate is approved we proceed with our contract and deposit request. Please note that for small projects we may not send a contract but it is always available upon request as well.